Return & Refund Policy
At Antivirus Pro, we value your trust and satisfaction. Our goal is to ensure that you are completely happy with your purchase of Norton security products. Please read our return and refund policy carefully before making a purchase.
1. Digital Product Policy
All Norton products sold on our website are digital software licenses (activation codes).
Once a license key has been delivered to your registered email address, it is considered used and cannot be returned or refunded due to the nature of digital goods.
2. Eligibility for Refund
You may request a refund only under the following conditions:
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The activation key has not been delivered to your email within the stated time.
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The product key provided is invalid or not functioning (verified by our support team).
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You have purchased the wrong edition and have not yet activated the product key.
If any of the above conditions apply, please contact us within 7 days of purchase for assistance.
3. Refund Process
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To initiate a refund, email us at info@antiviruspro.shop with your order number, purchase date, and reason for return.
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Our support team will verify your request and respond within 2–3 business days.
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Once approved, refunds will be issued to your original payment method within 5–7 business days.
4. Non-Refundable Situations
Refunds are not applicable in the following cases:
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The license key has already been activated or registered.
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You purchased the wrong product after activation.
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Change of mind after receiving the activation key.
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Network or PC configuration issues unrelated to the product license.
5. Exchange Policy
If you accidentally purchased the wrong Norton product, and the key has not been used, you may request an exchange for the correct product of equal or higher value (by paying the difference).
6. Need Help?
For any return or refund query, please contact our support team:
info@antiviruspro.shop
+91-877-419-4506
We’re here to help you every step of the way.
Disclaimer
Antivirus Pro is an independent reseller of genuine Norton products.
All trademarks, brand names, and product images belong to their respective owners.