Terms & Conditions

1. Complete Protection Services

At Antivirus Pro, we offer complete antivirus support including installation assistance, malware removal, and system optimization. Our team helps resolve update errors, scan issues, and software conflicts. While we provide expert technical support and system protection, please note that hardware repairs are not included in our services.

2. Subscription & Renewal

Our services operate on a subscription model for uninterrupted protection and expert advice. Each plan includes a defined validity period and requires timely renewal to ensure continued security. We’ll send reminders and guidance throughout your renewal process. Failure to renew on time may temporarily suspend your antivirus coverage.

3. Your Role

To help us serve you efficiently, please provide accurate details about your device such as model, operating system, and installed antivirus version. Ensure your device meets the required specifications for the software. Follow our technicians’ instructions carefully to ensure quick resolution. We also recommend regular system updates and safe browsing practices to maintain your protection.

4. Privacy & Data Security

We respect your privacy and protect your data with industry-grade encryption. During troubleshooting or remote sessions, we may collect system details solely for diagnostics and improvement. Remote access is conducted only with your permission, and you may terminate the session at any time. All temporary files and logs are securely deleted after service completion.

5. Refund Policy

Customer satisfaction is our priority. Refund requests are accepted within 7 days of service activation and reviewed individually for fairness. Full refunds may not apply if the service has been completely delivered, though partial refunds may be issued for incomplete work. Please contact our support team promptly to resolve refund-related concerns.

6. Service Limitations

Some issues, like hardware damage or OS-level corruption, may require help from manufacturers. We’ll guide you to appropriate solutions where necessary. While we strive for data recovery during malware cleanup, we cannot guarantee full restoration of lost files. Regular data backups are strongly recommended.

7. Licensed Software Use

We strictly support genuine and licensed antivirus software for your security. Using unlicensed or pirated versions can expose your device to risk. If we detect unauthorized software, we may recommend upgrading to a legitimate version to ensure compliance and optimal performance.

8. Remote Access Guidelines

Our certified experts provide safe, transparent remote support sessions. You’ll always be informed before any access is initiated. You can view all activities live and end the session anytime. We will never ask for confidential details such as banking information or passwords.

• You can end the remote session anytime.
• We never request sensitive information.
• Access closes immediately after service completion.
• Close personal files and back up your system before sessions.

9. Communication Channels

You can reach us through phone or email for assistance. Response times depend on issue complexity and service demand. Urgent matters are prioritized, and providing detailed information helps us serve you faster.

10. Policy Updates

We may update these Terms periodically to comply with evolving laws or improve our services. Updates will be published on our website, and continued use of our services signifies your agreement with the revised terms.

11. Security Tips

We encourage safe digital practices such as:

• Recognizing phishing emails and fraudulent sites.
• Creating strong passwords and using two-factor authentication.
• Keeping your system and software regularly updated.
• Avoiding downloads from unverified sources.

12. Third-Party Disclaimer

Antivirus Pro provides independent support for antivirus software such as Norton, McAfee, and Kaspersky. We are not affiliated with or endorsed by these brands. All trademarks, names, and logos are the property of their respective owners. By using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.